No More Missing Item Claims
CounterProof records packing in real time, with the order number, time and date on every video — so you’re protected when Deliveroo, Uber Eats and Just Eat refund disputes happen.
Everything is designed around speed, reliability, and evidence quality.
Simple flow. Reliable outcomes.
Restaurants and takeaways that lose money to refund disputes.
One setup fee, then one monthly licence per store.
Common questions about CounterProof and missing item refunds.
CounterProof records each takeaway order on a tablet while it is packed, with the order number, time and date shown on the video. The video is stored in the cloud against that order, so you have evidence ready when a customer claims an item was missing.
CounterProof is built for refund disputes on Deliveroo, Uber Eats and Just Eat.
No. Orders appear on the tablet automatically as they come in, and staff just tap Record before packing. It is designed for busy kitchens.
You get a push notification when a dispute comes in. You can then watch the order video in the dashboard or the app to check everything was correct.
With one tap CounterProof generates a dispute response for that order. You review it and submit it yourself on the delivery platform, together with the video evidence.
Each platform sets its own deadline. Deliveroo gives you a limited window, typically 7 days, so having the video ready makes it easier to respond in time.
There is a £200 setup fee, then a £50 monthly licence per store.
You control retention, access, and sharing of your recordings from the dashboard.
Tell us your store name and contact details — we’ll show you CounterProof live and discuss setup.
